The Hotel and Travel Week #11

Monday, 25th January 2010

Hotel investment in Europe, Middle East and Africa fell by more than 50% in 2009, according to a report by Cushman & Wakefield Hospitality. The total investment in 2009 of €3.2 billion also means a 85% shortfall compared to the record year of 2007. The most active market remained to be the UK with 29% of the total volume, although it has suffered the largest fall over the last three years. France and Germany were the next most active markets with 16% and 9% of total volumes invested respectively.

Tuesday, 26th January 2010

Fairmont launches, a site which invites consumers to upload photos, videos and commentary about Fairmont hotels and their holiday experiences. To create initial content, Fairmont linked relevant media from Flickr and YouTube. They also sent video cameras to each hotel and encouraged staff to start filming. Uploads will be monitored for relevancy, redundancy and family-friendliness, although censorship will be minimal, the company says.

Also, on Tuesday Marriott launches a News Center on This is to be the central hub for all Marriott online news, photos, videos, blogs, Twitter feeds etc.
Wednesday, 27th January 2010
Social networking sites are becoming ever more popular, also with travelers. According to a travelhorizons survey, co-authored by Ypartnership and the U.S. Travel Association, 59% of active travelers have visited a social networking site, with Facebook being the most popular. However, at the moment only 1 in 10 are visiting in order to plan travel and only 1 in 20 has joined a community of users who share common travel interest. For now…
Thursday, 28th January 2010
The U.S. hotel industry shows a nearly 17% drop in revenue per available room during 2009, according to data from STR. Occupancy fell 8.7% and the average daily rate dropped by 8.8% to USD 97.51.
At the same time, Armani opens their first hotel in the tallest building of the world, the Burj Khalifa in Dubai. The hotel features 160 guest rooms and suites, a spa, private member club, 5 restaurants and a nightclub, according to their website:
Friday, 29th January 2010
Only a couple of days after the introduction of the iPad by Apple, Intelity, an interactive hospitality technology leader, unveils that the ICE – Interactive Customer Experience – will be compatible with iPad. ICE is an integrated, customisable and branded interface which allows hotel guests to arrange in-room services via a touch screen from their guest room, laptop or mobile.
Moreover, ICE Canvas gives the hotel a high level of control and insight into staff performance and guest habits, Intelity say.


The Hotel and Travel Week #10

We are back and it’s a new year.

So, a very happy New Year 2010 to everyone!

Earlier in January:
Travelclick launches a new Business Intelligence Application – Hotelligence360
This suite of interactive intelligence applications offers hoteliers a complete historical and forward-looking view of their performance compared to that of competitors and so enables them to source new customers and maximise profit, Travelclick says.
Hotelligence360 will launch in a property and enterprise edition.
This week:
TripAdvisor honors the world’s top hotels with it’s 2010 Travelers’ Choice Awards. The 8th annual competition which is based on opinions of millions of travelers recognises 719 properties this year and is the largest ever with new categories such as trendiest hotels, best relaxation/spas and world’s top hotels by region.
Hyatt Regency Greenville, priding itself on being a progressive, fashionable alternative to other hotels in the region, launches an iPhone application built on CBCblue’s Mobile Gorion Platform. Guests can request everyday amenities and order room service from anywhere with this application. The hotel says, the application has proven ‘extremely popular’ with 80% people who visit Hyatt’s Room Service portal ( use mobiles to get there. In fact, the launch of this application has resulted in a 300-400% increase in usage of the portal as well as increased sales.
The Hyatt Regency Greenville iPhone application can be downloaded at:
New York-based travel services company Travelport, launches a USD 2 billion initial public offering to cut debt. Blackstone, which had bought the company from Cendant in 2006 and owns a 70% stake may later sell existing shares. Rivals Orbitz, and Expedia all traded higher after the announcement.
Dubai’s Real Estate collapse is proving to be a huge challenge for the destination’s hotel industry. A lot of business was driven by real estate. With the property slump, Dubai has not much to fall back on. For example, RevPAR at the Fairmont Dubai was down more than 25% in 2009. However, the prediction is that tourist numbers will pick up this year and even further in 2011.